Frequently Asked Questions

Everything you need to know about our writing instruments and services.

Where does Zebra Pen Canada ship to?

We currently offer shipping to all provinces and territories across Canada. Shipping rates and delivery times vary based on your specific location and the shipping method selected at checkout.

What is your return policy for writing instruments?

We accept returns for unused products in their original packaging within 30 days of purchase. Please contact our customer service team to initiate a return authorization.

Are Zebra Pen products refillable?

Yes, many of our popular series, including the Steel F-Series and G-Series, are designed to be refillable. You can find compatible ink refills in our 'Refills' section to extend the life of your favorite pen.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.

How can I track my order?

Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.

Do you offer bulk or corporate discounts?

Yes, we provide special pricing for high-volume orders and corporate accounts. Please reach out to our sales department via the contact form for a personalized quote.